WELCOME TO ZOOCO!

PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY ACCESSING OR USING ZOOCO IN ANY MANNER, INCLUDING, BUT NOT LIMITED TO, VISITING, BROWSING THE WEBSITE OR THE APP, REGISTERING TO OR ORDERING PRODUCTS OR SERVICES FROM ZOOCO, YOU AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY AND CONSENT TO ZOOCO COLLECTING, STORING, PROCESSING, TRANSFERRING, AND SHARING INFORMATION INCLUDING YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY. THIS PRIVACY POLICY IS INCORPORATED INTO AND SUBJECT TO OUR TERMS OF SERVICE AND SHALL BE READ HARMONIOUSLY AND IN CONJUNCTION WITH THEM. ALL TERMS USED HEREIN HOWEVER NOT DEFINED UNDER THIS PRIVACY POLICY SHALL HAVE THE MEANING ASCRIBED TO THEM UNDER THE TERMS OF SERVICE.

Effective Date

Last updated on June 09, 2023

General

  1. Zooco is owned by WWOH Innovations Private Limited (“Company”, “We”, “Us”, or “Our”) is a private limited company having its registered office at S.No. 38/1 Dhanori Vishrantwadi Pune, Maharashtra, India, 411015 which operates the website (www.zooco.pet) and mobile application (app.zooco.pet) which includes PWA, iOS and Android versions through which we supply our products and services or via other delivery methods to you. The Website and such content, products, services and the mobile application are collectively hereinafter referred to as the “Platform”, which may be updated from time-to-time at the sole discretion of the Company**.** The Company is committed to protecting your privacy and the information that you share while using the Platform. We value the trust you place in us. That’s why we take a proactive approach to ensure that necessary steps are taken and maintain the highest security standards to protect the privacy of your information.
  2. This privacy policy (“Privacy Policy”) specifies the manner in which personal data and other information is collected, received, stored, processed, disclosed, transferred, dealt with, or otherwise handled by the Company. This Privacy Policy does not apply to information that you provide to, or that is collected by, any third-party through the Platform, and any Third-Party Sites (defined below) that you access or use in connection with the Services offered on the Platform.
  3. The Company requests you, the users of the Platform (“User”, “You”, “Your”), to please read this Privacy Policy and all other policies of the Platform (“Platform Policies”) carefully before using or registering on the Platform.
  4. This Privacy Policy: (i) will be considered to be an electronic record under the Indian data privacy laws including the Information Technology Act, 2000 read with rules and regulations made thereunder; and (ii) will not require any physical, electronic, or digital signature by the Company.

Collection Of Information

  1. You may provide or the Company may collect certain personal information while you register on the Platform and/or use the Services. This includes: (a) Your name, mobile number, electronic mail address, password, IP address, billing address, shipping address and other relevant details; (b) Your content, received, uploaded or posted using the Platform, including messages, images, videos and feedback; (c) any information provided by you while availing customer support, and (d) information you choose to upload, sync or import from the device on which the Platform is being used (collectively “Personal Information”). All information disclosed by you on the Platform shall be deemed to be shared willingly by you and without any coercion. No liability pertaining to the authenticity, genuineness, misrepresentation, fraud, negligence, etc. of the information disclosed by you shall lie on the Company.
  2. The Company may collect non-personal information relating to your activities while accessing the Service or other information from and about the devices through which the Platform is used including SDK/API/JS code version, browser, internet service provider, operating system, browser type, cookie information, timestamp, application identifier, application version, application distribution channel, independent device identifier, Android ad master identifier, network card (MAC) address, and international mobile device identification code (IMEI), the equipment model, the terminal manufacturer, the terminal device operating system version, the session start / stop time, location, language, the time zone and the network state (WiFi and so on).
  3. In addition to the profile information, You may also tell us your exact location if you choose to enable your computer or mobile device to send us location information. The Company may use and store information about your location to provide features of the Platform to you and to improve and customize the Platform and provide location based Services to you. You can withdraw your consent at any time by disabling the location-tracking functions on your mobile. However, this may affect your experience of certain functionalities on the Platform. In addition to the above, We identify and use your IP address to also help diagnose problems with our server, resolve such problems and administer the Platform. Your IP address is also used to help identify you and to gather broad demographic information.
  4. Our servers automatically record information ("Log Data") ****created by your use of the Service through the Platform. Log Data may include information such as your IP address, operating system, the referring web page, pages visited, location, Your mobile carrier, device and application IDs, search terms and the manner of your interaction with links across the Platform, including email notifications, by clicking redirecting links or through other means. The Company receives Log Data when you interact with the Platform. The Company uses Log Data to provide Service, to measure, customize, and improve the Service, and to aid a better user experience. We may also collect data using web beacons, tags, or pixels.
  5. When payment information is being transmitted on or through the Platform, it will be protected by encryption technology. In case you make any payment on the Platform in relation to the Service, You understand and acknowledge that the Company only facilitates the processing of such payment by third-party payment gateway and all financial information including bank account details is collected by such third-party payment gateway and not by the Company. You expressly consent to the sharing of your information with third party service providers, including payment gateways, to process payments and manage your payment-related information. Hence, the Company cannot guarantee that transmissions of your payment-related information or Personal Information will always be secure or that unauthorized third parties will never be able to defeat the security measures taken by the Company or the Company’s third-party service providers. The Company will not be liable for any acts or omissions on the part of the payment gateway. You should view the terms of service and the privacy policy of such third-party payment gateway prior to disclosing any sensitive personal information to such third-party payment gateway.

Information Usage

  1. The information as specified in Clause titled “Collection Of Information”, may be used by the Company for the following purposes:

    1. for your registration, login, and management of account on the Platform;
    2. to confirm your identity directly and/or through third parties;
    3. to provide you Services and improve the Services;
    4. remembering your Personal Information so that you are not required to re-enter it the next time you visit the Platform;
    5. to understand your preferences and to enhance and customize your experience of using the Service and the Platform;
    6. for providing customized user relevant suggestion / Services;
    7. to communicate with you through mail, e-mail, and telephone or through any other mode of communication, in connection with the Service, or other products or services of the Company;
    8. to respond to your comments, requests, reviews, and questions and provide better Services;
    9. to enforce, communicate important notices, updates, or changes in the Services, use of the Platform and the terms/policies including Terms which govern the relationship between you and the Company;
    10. to detect, prevent and protect us from any errors, fraud or other criminal or prohibited activity on the Platform;
    11. for internal purposes such as auditing, data analysis, research and improvement relating to the Platform or the Service;
    12. for promotion and marketing purposes;
    13. for sharing such information with any third party, including any service providers and any of our group companies, in the course of providing the Services through the Platform;
    14. to help promote a safe service on the Platform and protect the security and integrity of the Platform, the Services, and the users; and
    15. to transfer data to the regulatory authorities or other appropriate authorities as required by law.

    The data gathered from you may also be used for any reason incidental to the reasons listed above; and for any other purpose with your consent. We use your Personal Information to send you promotional emails, however, We will provide you the ability to opt-out of receiving such emails from us. However, you will not be able to opt-out of receiving administrative messages, customer service responses or other transactional communications. Unless and until, You explicitly give your consent to us, to do so, We will not share your Personal Information with another user of the Platform and vice versa.

Collection Of Information By Third-Party Sites & Advertisers

  1. When you use the Platform, there may be certain links which may direct you to other websites/platforms or applications not operated/maintained by the Company (“Third Party Site(s)”). The manner in which your information is collected, received, stored, processed, disclosed, transferred, dealt with and handled by such Third Party Site(s) is governed by the terms and conditions and privacy policy of the respective Third Party Site(s). The Company is not in any manner responsible for the security of such information or their privacy practices or content of those Third – Party Sites and hereby expressly disclaims all liabilities with respect to the manner in which any Third Party Site(s) collects and/or uses your information.

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